Refund policy

Returns & Refunds Policy

At Maxina Lifestyle, customer satisfaction is important to us.

Returns

* Returns are accepted within 7 days of delivery.
* Items must be unused, unopened, and in their original sealed packaging.
* The product box, wrapping, and accessories must be in original condition.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns of:

* Opened perfumes
* Used products
* Gift cards
* Promotional or clearance items
* Products damaged after delivery

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of:

* The product
* The packaging
* The shipping label

We will arrange a replacement or full refund after verification.

Refunds

* Approved refunds will be processed within 5–7 business days.
* Refunds will be issued to the original payment method.
* Shipping charges are non-refundable unless the error was ours.

Exchanges

We currently offer exchanges only for:

* Damaged products
* Defective products
* Incorrect items received

Contact Us

Email: support@maxinalifestyle.ae
WhatsApp: +971 56 931 4881